Showing posts with label Made to Stick. Show all posts
Showing posts with label Made to Stick. Show all posts

Wednesday, August 25, 2010

Great post on embedding "viscerality" in your UX

A perfect companion for Made to Stick by Chip Heath is this post. Focussing on "transitions", "wow moments" and "endings" the post communicates the weaving of a story that embeds deeper in the user's emotional level than just clicking stuff. Made to Stick!

I don't agree with one of the commenters complaining about eBay - yes its an ugly 1.0 site but:
  • I think the star rating was central to their success. It "took reputation to the consumers" in a form that was (mostly) understandable and dissolved distrust of remote buyers/sellers. People forget how revolutionary that was.
  • Also the concept of "WINning" an auction was a critical piece of reality distortion that surfaced an emotion that people often don't realise themselves. That reinforcing a visceral experience.

It also reminds me how ever since mint.com - everyone seems to be building green sites - meh.

The emergence of game culture in other ecosystems (foursquare etc) is also another huge wave that will be interesting to follow - will we become fatigued at the endless goals applications/sites start to set for us? Can I monetize my effort, is there a liquid market for "badges"?